Help

Answers to the questions we get most. If yours is not here, email support@salonselect.net and a person will get back to you.

Booking an appointment

Do I need an account to book?

No. Your name and a phone number is enough. Create an account if you want to keep track of your appointments, but you do not have to.

Am I booked, or is it just a request?

Both exist, and we tell you which you got. Some professionals confirm automatically, so you are booked straight away. Others approve each appointment themselves — you will hear back within a day, and if you do not, the time is released and you are free to book elsewhere.

Are the times shown really free?

Yes. Availability comes from that professional’s own opening hours, their existing appointments, their breaks and their days off. Long appointments hold their full length, so a booking that takes most of a day is held properly.

How do I pay?

You pay the professional directly at your appointment, the same way you would if you had walked in. Nothing is charged when you book.

I need to cancel or change my appointment

Contact the business directly using the phone number on their listing. They can cancel or move it for you.

The business cancelled on me

You will have been emailed as soon as it happened, and nothing was charged. Browse other professionals in your area and book again.

For beauty professionals

How do I get listed?

Pick a plan on the professionals page and set up your listing. Every plan includes bookings and the earnings tracker; the plan decides how many clients see you.

My business is already listed but I did not add it

Some listings come from public directory data so clients in new areas are not looking at an empty page. Find yours and choose “Claim this business” — we will fill in what we already know, and once you finish, the unclaimed version disappears.

How do I block off lunch, a day off or a walk-in?

In your dashboard under Hours. Weekly breaks repeat on their own, so set your lunch once. There is also a one-tap option for when someone walks in and you need the next stretch closed.

Do I have to approve every booking?

Your choice. Turn on “Confirm bookings automatically” and clients get an answer immediately. Leave it off and requests come to you first — anything you have not answered within a day is released, so an abandoned request never quietly blocks your calendar.

How does the earnings tracker work?

Appointments become entries once you confirm what you were paid, and you can add walk-ins and cash clients yourself so the total is your whole year. Tips are counted separately, and you can download the year as a spreadsheet.

Salon Select keeps the record. It is not tax software and does not give tax advice — bring the export to whoever prepares your return.

How do I cancel my subscription?

If you subscribed on this website, contact support and we will cancel it. If you subscribed in the iPhone app, cancel it in your Apple ID subscription settings — Apple bills that one, so we cannot stop it for you.

Your account

How do I delete my account?

In the app under Profile → App Settings → Delete account, or on this website from your account page. It cannot be undone.

If you are a professional, your listing comes down and your subscription is cancelled. Download your earnings export first if you need it. Anyone with an upcoming appointment is told straight away.

Still stuck?

Email support@salonselect.net. Tell us your business or the email you booked with and we will sort it out.